Frequently Asked Questions
Everything you need to know about your home Pilates journey.
What is the weight capacity of Your Reformer machines?
Our reformers are engineered for stability and safety, supporting a maximum user weight of up to 150kg (330lbs) depending on the specific model.
Do the reformers come pre-assembled?
Most of our reformers arrive 90% pre-assembled. You will typically only need to attach the carriage stoppers, shoulder rests, and the riser poles, which takes approximately 20 minutes.
How much does shipping cost for heavy equipment?
Shipping rates are calculated at checkout based on your location. We offer specialized furniture freight services to ensure your reformer arrives safely and is handled with care.
What is your return policy for Pilates equipment?
We offer a 14-day change of mind return policy, provided the equipment is in its original packaging and unused. Please note that return shipping costs and restocking fees may apply.
Do you offer warranty on your machines?
Yes, we provide a comprehensive 3-year warranty on the frame and a 12-month warranty on smaller components like springs, ropes, and upholstery.
Can I pay for my reformer in installments?
Absolutely. We partner with Afterpay, Zip, and Klarna to allow you to split your purchase into manageable interest-free payments.